BioTaste | Our Delivery Conditions

1. Delivery area

BioGoût delivers throughout the French metropolitan area as well as in Belgium, Luxembourg and Switzerland. For any delivery requests outside these areas, contact our sales department at commercial@biogout.com to obtain a suitable transport quote.

2. Processing and shipping times

Orders are prepared and shipped within 2 to 3 working days from receipt of payment or validation of the purchase order for customers with a term account.

The indicative delivery times, once the order has been shipped, are as follows:

These deadlines are given for information only and do not constitute a contractual commitment. They may be affected by events beyond our control (strike, bad weather, saturation of the transport network).

3. Delivery terms

Delivery is made to the address indicated when ordering. It is the responsibility of the professional customer to ensure that the delivery address is correct and that the premises are accessible to delivery vehicles at usual times.

For large orders requiring palletized transport, a delivery appointment can be arranged upon request. Additional charges may apply for deliveries by appointment, on floors without elevator, or in restricted access areas.

4. Delivery costs

Delivery costs are calculated automatically when ordering based on weight, volume and destination. They are displayed excluding taxes before final validation.

Delivery is free in mainland France for any order whose amount excluding taxes reaches the threshold in force displayed on the site. This threshold is subject to change without notice.

5. Reception — mandatory verification and reservation

The professional customer is required to check the condition of the packages upon delivery in the presence of the carrier. In the event of damage, missing or damaged packages, it is imperative:

1. Issue precise and detailed reservations on the delivery note (nature and extent of the damage noted).
2. Confirm these reservations to the carrier by registered letter with acknowledgment of receipt within 3 working days following delivery , in accordance with article L. 133-3 of the Commercial Code.
3. Simultaneously inform BioGoût at the address commercial@biogout.com , attaching photographs of the damage and the annotated delivery note.

In the absence of reservations expressed within this period, no complaint relating to the condition of the goods upon delivery can be taken into account.

6. Risk transfer

In accordance with the rules applicable to sales between professionals, the risks linked to the goods are transferred to the customer upon delivery of the products to the carrier. BioGoût declines all responsibility for losses, theft or damage occurring after this delivery, unless proven fault on its part.

7. Late delivery

In the event of a significant delay compared to the indicative deadline communicated, the professional customer can inform BioGoût at the address commercial@biogout.com. BioGoût will take the necessary steps with the carrier. No late penalty may be applied without explicit prior contractual agreement between the parties.

8. Logistics service contact